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🔐 Privacy Policy – SFERICA

1. Introduction

At SFERICA, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our platform, available at https://sfericatrading.com (the “Site”), or any related services (collectively, the “Service”).

By using SFERICA, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform.

2. Types of Data Collected

We collect both personally identifiable information ("Personal Data") and non-personal data for the purpose of operating, improving, and securing the Service. The types of data we may collect include:

a. Personal Data
  • Email address
  • Name and contact details (if provided)
  • Account credentials (e.g., login information)
  • Payment information (processed via third-party providers like Stripe)
  • IP address and geolocation data
  • TradingView and broker API keys or connection data
b. Usage Data
  • Pages visited, buttons clicked, session duration
  • Trading strategy settings and platform interactions
  • Logs of automation triggers and execution results
  • Device type, browser, operating system
c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Authenticate users
  • Analyze usage patterns
  • Personalize the experience
  • Track marketing and referral activity

More information is available in our Cookie Policy section below.

3. How Data Is Collected

We collect data from users in the following ways:

a. Directly from You
  • When you register for an account
  • When you connect your broker or TradingView account
  • When you fill out forms, submit support tickets, or communicate with us
  • When you make a purchase or manage your subscription
b. Automatically via the Platform
  • Through cookies, analytics tools, and tracking pixels
  • By logging interactions with the service (e.g., automation triggers, strategy edits)
  • Device and usage data captured through browser or API connections
c. From Third Parties

Payment processors (e.g., Stripe) may share confirmation of transactions, analytics and tracking platforms (e.g., Google Analytics) may provide behavioral data, and affiliate and referral tools may send data on user origin and engagement.

We only collect what is necessary to provide, maintain, and improve the SFERICA platform.

4. Purpose of Data Processing

We process your personal and usage data for the following purposes:

  • To provide access to the SFERICA platform and its features (e.g., creating and managing accounts, executing automations, handling subscriptions)
  • To process payments and manage billing (via third-party payment processors)
  • To monitor, maintain, and improve the platform’s functionality and performance
  • To offer customer support and respond to user inquiries
  • To enforce our Terms and detect, prevent, or address technical or security issues
  • To send service-related communications (e.g. confirmations, system alerts, updates, and billing notices)
  • To deliver marketing or promotional content (only if the user has opted in)
  • To comply with legal obligations and protect against fraud, abuse, or misuse of the service
5. Legal Basis for Processing

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) requires us to explain the legal bases we rely on to process your personal data. We process your data under the following legal grounds:

  • Performance of a contract: When data processing is necessary to fulfill the terms of service (e.g., account management, automation functionality, payment processing).
  • Legitimate interests: For activities such as service improvement, fraud prevention, analytics, and product development, provided they don’t override your rights.
  • Consent: For optional uses such as email marketing or cookies that are not strictly necessary.
  • Legal obligation: To comply with laws and regulations, such as tax or anti-fraud requirements.

You may withdraw your consent at any time by contacting us at support@sfericatrading.com, but this may limit your ability to use some features of the Service.

6. Data Sharing with Third Parties

We may share your data with trusted third-party service providers strictly for the purposes described in this policy. These include:

  • Service Providers: Hosting and infrastructure (e.g., GoDaddy), analytics tools (e.g., Google Analytics), payment processors (e.g., Stripe), email and messaging platforms (e.g., SendGrid, Intercom).
  • Automation Connectors: API connections to TradingView, broker platforms, or other external tools you link to your account.
  • Affiliates and Partners: If you signed up via an affiliate or referral program, basic tracking data may be shared to attribute the referral.
  • Legal Authorities: If required by law, or to protect our legal rights, user safety, or enforce our Terms of Use.

We do not sell your personal data to any third party.

7. Analytics and External Services

We use third-party analytics tools to better understand how users interact with the platform and to improve our services. These tools may collect information such as:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser, and operating system
  • Referring and exit pages
  • Session data and general user engagement

The services we currently use include:

  • Google Analytics: for traffic and behavior insights
  • Stripe: for secure payment processing
  • SendGrid: for transactional and service-related emails
  • Affiliate tracking systems: to support our referral and partnership programs

These services may use cookies, web beacons, and other tracking technologies to collect data. All data shared is pseudonymized or anonymized where possible, and bound by each provider's privacy policies.

8. Cookies and Similar Technologies

SFERICA uses cookies and similar technologies to enable essential functionality and enhance user experience.

Types of cookies we use:

  • Essential Cookies: Required to operate the website (e.g., login sessions, security)
  • Analytics Cookies: To understand how users engage with the platform (e.g., Google Analytics)
  • Functionality Cookies: To remember your preferences and settings
  • Affiliate Cookies: To track referrals and assign affiliate rewards

When you visit our website, you will be presented with a cookie consent banner allowing you to accept or manage cookie settings. You can also control or delete cookies through your browser settings at any time.

More details can be found in our Cookie Policy section or by contacting us directly.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide and maintain the service
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements
  • Improve our platform through historical insights and analytics

When your account is closed or becomes inactive, we may retain limited data for a reasonable period, unless otherwise required by law. Data used for analytics may be anonymized and retained indefinitely.

You may request deletion of your data at any time by contacting us at support@sfericatrading.com. Please note that some information may be retained as required by law or for legitimate business purposes.

10. Data Security

We take the protection of your data seriously and implement a variety of technical and organizational measures to safeguard it, including:

  • Encrypted transmission (SSL/TLS) of all sensitive data
  • Secure authentication and password hashing
  • Access controls and role-based permissions within our system
  • Monitoring and logging of activity and API calls
  • Secure infrastructure provided by trusted cloud and hosting services

Despite our efforts, no method of transmission or storage is 100% secure. By using SFERICA, you acknowledge and accept that some risk remains when transmitting data online.

If we become aware of a data breach affecting your information, we will notify you in accordance with applicable laws and regulations.

11. User Rights (GDPR/CCPA)

Depending on your location, you may have specific rights regarding your personal data under privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to certain processing
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time

If you are a California resident, you may:

  • Request disclosure of categories and specific pieces of personal data collected
  • Request deletion of your personal data
  • Opt-out of the sale of personal data (we do not sell your data)

To exercise any of these rights, please contact us at support@sfericatrading.com. We may ask for identity verification to process your request.

12. International Data Transfers

SFERICA operates globally, and your data may be transferred to and stored on servers located outside your country of residence, including in the United States or other jurisdictions where data protection laws may differ.

By using the platform, you consent to such transfers, including to countries that may not provide the same level of data protection as your home jurisdiction.

When transferring personal data internationally, we take appropriate safeguards to ensure it remains protected, including through data processing agreements and standard contractual clauses where applicable.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. When we do, we will revise the “Last Updated” date at the top of the policy.

If the changes are material, we will notify you by email or through a prominent notice on our website or platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal data is handled, you can contact us at:

SFERICA

📧 Email: support@sfericatrading.com

🌐 Website: Sferica Trading Automation